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Replacement and Return Policy

Return and exchange policy


Replacement policy:

1. Without prejudice to the terms of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him from the store within seven days of the date of receipt of the product. He is not entitled to exchange the product after the expiry of seven days.

2. To be eligible for a product replacement, the product must meet the following conditions:

    • In good condition and the consumer has not used it or obtained any benefit from it.
    • In its original packaging with all the included accessories.

3. The store has the right to inspect the product before replacing it to ensure its safety.

4. The consumer shall bear the cost of shipping if he wants to exchange the product, and in the case of international exchange the consumer shall bear the full costs of shipping and delivering the product to the shipping company.

5. If the reason is a defect in the product or an error on the part of the store (such as a product that does not conform to specifications), the consumer will be fully compensated without incurring any additional costs.

Products not eligible for exchange:

  1. If the product was manufactured based on the consumer's request or according to specifications he provided. (This excludes products that are defective or that do not conform to the specifications provided by the consumer).
  2. If the product is videotapes, discs, CDs, or software that have been used.
  3. If the product is newspapers, magazines, publications, books, or any other works.
  4. If a defect appears in the product due to the consumer's misuse.
  5. If the contract deals with the provision of accommodation, transportation, or catering services.
  6. If the contract involves purchasing software download products online.



Return policy:

1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to request the termination of the contract and the return of the product provided to him from the store within seven days from the date of receiving the product, and he does not have the right to do so after this period has passed.

2. The following conditions must be met for a product to be returned:

    • In its original condition and unused.
    • In its original packaging with all accessories.
    • Attach the purchase invoice with the product when returning it.

3. The consumer bears all costs associated with the return process. In the case of international returns, the consumer is responsible for all shipping and delivery costs to the shipping company.

4. In the event of defects or errors in the product (such as a product that does not conform to specifications), the consumer will be fully compensated without incurring any additional costs.

Products not eligible for return:

  1. The same cases mentioned in the exchange policy (custom-made items, used tapes and software, newspapers and magazines, etc.).



Book-specific requirements:

  1. Books, electronic devices, software, and electronic games:
    • They cannot be returned or exchanged unless they have a manufacturing defect .
    • The book cover must be intact and unopened when requesting a replacement.
    • Exchanges or returns are not accepted for customized books or special editions.



Shipping and costs:

1. Shipping companies: Orders are delivered through reliable shipping companies such as (SMSA - shipping to all cities in the Kingdom of Saudi Arabia) and (shipping via Ruwad Network representative - within Riyadh only) to ensure fast and efficient delivery.

2. Order processing and shipping time:

    • Order processing time: Up to 2 business days
    • Total shipping or delivery time (local): 2-5 business days.

3. Shipping costs:

    • Local shipping: starting from 29 Saudi Riyals



Return and exchange procedures:

1. Submitting a return or exchange request:

2. Recharging:

    • Please pack the product carefully using its original packaging.
    • The product should be sent to the designated return address : Saudi Arabia – Riyadh – Industrial Area

3. Request processing:

    • The product is inspected by the store team within two days of receiving it.
    • If the return is approved, the amount will be refunded to the original payment method within 7 business days .



Additional notes:

  • We recommend photographing the product before shipping as proof of its condition.
  • The store is not responsible for loss or damage to the product during shipping if it is not shipped using a reliable company.