How long does it take to deliver an order?
Delivery time varies depending on the city or country, and delivery usually takes from 2 to 5 days within the Kingdom of Saudi Arabia.
Is there delivery to all cities?
Yes, we provide delivery to all cities within the Kingdom of Saudi Arabia.
How much does shipping cost?
Shipping is free for orders over 299 , while for orders less than that, the cost is 30 .
How can I track my order?
Once your order is shipped, a tracking number will be sent to your email or via text message.
What payment methods are available?
We offer several payment methods, including:
Can I pay in installments?
Yes, we provide installment payment service via Tabby and Tamara according to the terms and conditions.
Can I return or exchange the product?
Yes, you can return or exchange the product within 7 days from the date of receiving the order, provided that it is in its original condition and unused.
How do I submit a refund request?
You can submit a return request via https://docs.google.com/forms/d/e/1FAIpQLSfmlwlUKWzfQcsbztfud41XnppPJf-zbmlz0x5c_JWHyDVHaw/viewform?usp=header or contact us via 0550544271.
When will the refund be made?
After receiving and inspecting the product, the refund will be made within 2-7 business days depending on the payment method used.
How can I modify or cancel my order?
You can modify or cancel the order before shipping confirmation through your account or by contacting us within 24 hours of placing the order.
I did not receive the order confirmation message, what do I do?
Check your spam box or contact us to confirm order details.
Are the products original?
Yes, all our products are 100% original and we guarantee the quality.
How can I contact customer service?
You can contact us via:
WhatsApp : https://wa.me/966550544271
What are the working hours?
We are available Saturday to Thursday from 9am to 11pm.
Can I buy products from a specific place?
No, we only sell online.
Saudi Arabia - Riyadh - King Fahd Road
